Diploma Perhotelan

Melbourne Polytechnic
Melbourne, Victoria, Australia
Kualifikasi
Diploma 3 (D3)
Mode pembelajaran
Full-time
Durasi
6 months
intakes
Februari Juli
Biaya (lokal)
Informasi tidak terdapat
Biaya (orang asing)
Rp 66,756,757

Syarat masuk

  • Ijasah SMA dengan nilai rata-rata 7-9
  • Bahasa Inggris: IELTS Akademik 5.5 keseluruhan atau kesetaraan yang diakui

Kurikulum

  • Prepare rooms for guests
  • Provide accomodation reception services
  • Clean and tidy bar
  • Operate a bar
  • Prepare and serve non-alcoholic beverages
  • Prepare and serve espresso coffee
  • Serve food and beverages
  • Operate and monitor cellar systems
  • Prepare and serve cocktails
  • Provide table service of food and beverage
  • Provide advice on food
  • Work effectively in hospitality service
  • Enhance the customer service experience
  • Manage quality customer service
  • Manage conflicts
  • Plan in-house events or functions
  • Manage finances within a budget
  • Prepare and monitor budgets
  • Use hygiene practices for food safety
  • Research and comply with regulatory requirements
  • Roster staff
  • Establish stock purchasing and control systems
  • Monitor work operations
  • Establish and conduct business relationships
  • Lead and manage people
  • Implement and monitor work healt and safety practices

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